Whereas the owner of the company, it is your responsibility to meet the expectations of customers and provide excellent customer service. Even if your company is not in a formal treaty, which sets is given to the letter, what should be expected, there is usually a clear idea of what the customer expects and what you’re willing to offer. If you back peddle on your end of the deal, saying that the bad food or loss of customer laundry and the refusal of the right things to do, then they are found guilty, that do not meet the expectations of your customers, and thus guilty of providing poor customer service.
Unfortunately, not every entrepreneur’s emphasis on providing good customer service. As for the money, and damn the customer if they have a problem. These entrepreneurs have been the subject of the column you mentioned, the place was, if you make a habit that does not meet your expectations of the customer, you will not be in business for a long time.
Now look at the flip side. Also, the customer has the right to expect that this will have on the value of money by doing business with you, you have the right to expect that your customer does not require things which are outside the scope of realistic expectations (or contract). If a customer orders hamburger, it should not expect it to taste like steak, if you are advertised as such. If a customer brings you sweater should not be expected to silk shirts in return. If the customer is expected to break with what we have to be realistic to expect that you have problems.
Continued…

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